Downloading Your Software
You can download software and updates covered by your license at any time in the photools.com customer portal.
Log in using your email address and the license key you have received from our distributor MyCommerce.
IMatch comes with a built-in Updater which checks for and downloads the latest IMatch version. You can access it via the Help menu.
IMatch automatically checks for updates every 30 days and informs you, when a new update is ready.
Questions About Your Order or the Purchase Process?
We distribute and sell IMatch via our e-Commerce partner MyCommerce.
Visit their customer care center for answers to frequently asked questions, support email addresses and support phone numbers for your country.
The IMatch User Community
The photools.community is the main support forum for IMatch. It is also a great place to get general DAM and image processing information, to ask questions and to discuss IMatch-related topics with thousands of friendly and helpful users from all over the world.
The IMatch Help System
The IMatch Help System is the best place to learn about all IMatch features and options.
You can access the help system within IMatch by pressing the F1 key on your keyboard or using one of the commands available in the Help menu.
IMatch Video Tutorials
Visit the IMatch Anywhere Learning Center for free videos and tutorials.
Frequently Asked Questions
Authentication Failed Error in Updater App?
This happens when your email and license key are not valid for the current IMatch version.
If you have just purchased an upgrade, make sure you are entering the license key linked to that update into the Updater app.
If you are using an outdated version of IMatch, this message just means that you have the latest version of your product and that you need to purchase an upgrade to get access to the latest IMatch version.
You will receive emails when a new IMatch major upgrade is released (all intermediate updates are free). Visit the customer portal for details about the new version and discounts.
License Key Lost?
Email Address Changed?
The customer portal allows you to retrieve your license key for your registered email address. Click on the Forgotten license code button right on the front page. If you don’t receive the email from the customer portal within a couple of minutes, check your SPAM folder.
If you have lost your license code and you have changed your email address, contact us via the support email provided below. Send us your full name, postal address and email address used to purchase IMatch. If available, include your unique MyCommerce order number to speed up processing. This allows us to lookup your customer record in our database and to resend your credentials.
Support Email – Contact The Developer
If you want to contact the IMatch developer, feel free to contact me via the email address given below. I usually answer requests within 24 hours. Note that I live in the German time-zone. I provide support English and German.
We check into the the IMatch user community multiple times a day.
Please either post your question in the community or send us an email. Don’t use both ways to contact us about the same issue. This makes it easier to keep track. Thank you.