Support & Contact

There are several ways to contact us and to get additional information or support.

Password Lost?

Contact us via the support email provided below. Include your full name, postal address and email address used to purchase IMatch. This allows us to look-up your customer record in our database.

Update Your Customer Data

If your email or address has changed, you can update your customer record via this form.
Your email address is important for us because this is the only way we can reach you. Which we do occasionally, e.g. when you qualify for a discounted upgrade.

IMatch 3 Frequently Asked Questions

Answers to frequently asked questions about IMatch 3.

The photools.com User Forum

A great place to get information, ask questions and discuss IMatch-related topics with thousands of users from all over the world. Joining the IMatch user community is free and not linked to a purchase.

The photools.com Wiki

The Wiki is a shared effort of the photools.com crew and hundreds of users from all over the world. The Wiki holds tons of articles, How-To’s, ready-to-use scripts for all kinds of purposes. And everything’s free!
Feel free to participate if you have something to say about IMatch or another photools.com product. Help us make the Wiki a great place for all users.

Direct Email Contact To The Developer

If you have a question not answered on the user forum or the Wiki, feel free to contact me via the email address given below. I usually answer requests within 24-48 hours.  Most of the time you’ll get answers within a few hours.

I also monitor the user forum and answer questions there.
Please either post your question on the forum or send me an email. Don’t use both ways to contact me for the same issue. This makes it easier to keep track. Thank you.

Social Networks

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Questions Regarding your Purchase or the Order Process

We distribute and sell IMatch via our e-Commerce partner share*it!. Please see their customer care center for answers to frequently asked questions, email addresses and phone numbers for your country.

The IMatch Log File

The IMatch log file is a support tool which helps us to diagnose problems on your computer. Please see this link for details on how to create a log file and how to include it with your support request.