There are several ways to contact us and to get additional information or support.
License Code Lost? Email Address Changed?
The photools.com customerWeb allows you to retrieve your license code for your registered email address. Just click on the Forgotten license code link right at the front page.
If you have lost your license code and you have changed your email address, contact us via the support email provided below. Include your full name, postal address and email address used to purchase IMatch. This allows us to look-up your customer record in our database and to update your email address.
Update Your Customer Data
You can update your customer data, including your email address, after logging into the photools.com customerWeb site.
Answers to frequently asked questions about IMatch.
A great place to get information, ask questions and discuss IMatch-related topics with thousands of users from all over the world.
If you want to contact the IMatch developer, feel free to contact me via the email address given below. I usually answer requests within 24-48 hours.
I monitor the photools.community daily and answer questions there.
Please either post your question in the community or send me an email. Don’t use both ways to contact me for the same issue. This makes it easier to keep track. Thank you.
Questions Regarding your Purchase or the Order Process
We distribute and sell IMatch via our e-Commerce partner share*it!. Please see their customer care center for answers to frequently asked questions, email addresses and phone numbers for your country.
The IMatch Log File
The IMatch log file is a support tool which helps us to diagnose problems on your computer. Please see the IMatch help for details about how to create and view the log file.