Author Topic: Imatch Anywhere Home Plus upgrade  (Read 829 times)

Dasym

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Imatch Anywhere Home Plus upgrade
« on: October 23, 2018, 04:17:03 PM »
I’d love to upgrade to the latest version of Imatch but can’t do it yet because the new version of Imatch Anywhere isn’t ready yet. Do you have any news on the update, Mario? Or is there any way for me to upgrade Imatch just now?

Mario

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Re: Imatch Anywhere Home Plus upgrade
« Reply #1 on: October 23, 2018, 04:25:58 PM »
IMatch Anywhere PLUS and IMatch are separate products and completely separate.
The current version of IMatch Anywhere is version 2017. The plus licenses are also good for IMatch 2017.

I'm working on IMatch Anywhere about 70% of my time and I will ship it as soon as possible. Several new technologies in this product which make it very hard to estimate. I've just lost a week because of a big bug in a 3rd party library used for IMatch Anywhere. Had to wait until the company reproduced the problem, acknowledged that it is indeed a bug in their code and provided a hot fix so I can continue to work on IMA. I expect the hotfix to become available Thursday or Friday.

That'w why I've shifted focus to IMatch 2018 this week.

Dasym

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Re: Imatch Anywhere Home Plus upgrade
« Reply #2 on: December 06, 2018, 06:39:47 PM »
Any news on the upgrade from iMatch Anywhere Home Plus, Mario? I’d really like to get the new version of iMatch but it’s not available until Anywhere is released.

Mario

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Re: Imatch Anywhere Home Plus upgrade
« Reply #3 on: December 06, 2018, 08:59:26 PM »
I'm working very hard and every day on getting IMA out. Currently I'm updating the help to explain all the new features included in IMatch Anywhere WebViewer.

AnaDia

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Re: Imatch Anywhere Home Plus upgrade
« Reply #4 on: December 06, 2018, 11:53:18 PM »
I’d really like to get the new version of iMatch but it’s not available until Anywhere is released.
@Dasym: Is it possible, that you missed the compatibility update IMatch Anywhere 2017.18.2? The release notes say, that this update makes IMatch Anywhere compatible with the database version of IMatch 2018.

Dasym

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Re: Imatch Anywhere Home Plus upgrade
« Reply #5 on: December 07, 2018, 02:37:00 PM »
I’d really like to get the new version of iMatch but it’s not available until Anywhere is released.
@Dasym: Is it possible, that you missed the compatibility update IMatch Anywhere 2017.18.2? The release notes say, that this update makes IMatch Anywhere compatible with the database version of IMatch 2018.
Ah, because I’ve got Anywhere Home Plus, iMatch is combined with Anywhere so I can’t upgrade to iMatch 2018 until Anywhere Plus 2018 is released.

Dasym

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Re: Imatch Anywhere Home Plus upgrade
« Reply #6 on: December 07, 2018, 02:38:24 PM »
I'm working very hard and every day on getting IMA out. Currently I'm updating the help to explain all the new features included in IMatch Anywhere WebViewer.
Thanks Mario, I’m sure you are.

Mario

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Re: Imatch Anywhere Home Plus upgrade
« Reply #7 on: December 07, 2018, 02:53:00 PM »
I will be truly happy once the IMatch Anywhere is out and finished. This was a lot of work and it took several weeks longer than I had anticipated.
I don't want to ship an unfinished product which causes problems and grief for users.

There will be some bugs, that's inevitable. So many new features, so much potential for issues. But the core functionality has to be solid and I need that to be able to ship bug fixes quickly.

Dasym

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Re: Imatch Anywhere Home Plus upgrade
« Reply #8 on: December 23, 2018, 08:31:23 PM »
I've purchased the upgrade to iMatch Anywhere Home Plus. All I can download is the file iMatch anywhere_HOME_2019_1_2_x64.msi. After I run this the WebService Controller says I'm still running version 2017.14. The Customer Portal doesn't offer me an upgrade to iMatch. So basically, at present I am unable to upgrade. What else do I need to do?

Mario

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Re: Imatch Anywhere Home Plus upgrade
« Reply #9 on: December 23, 2018, 09:07:30 PM »
Contact me via support email address and send me your license key or purchase number. And the license key or purchase number from were you upgraded from.

IMatch versions are displayed at the bottom of the download page. Did you scroll down?
Did you log in with the email and license key used for purchasing the upgrade?

The process is all new but so far there were many upgrades but no problems. May still be a problem, mind. We'll sort this out.
« Last Edit: December 23, 2018, 09:17:54 PM by Mario »

Dasym

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Re: Imatch Anywhere Home Plus upgrade
« Reply #10 on: December 24, 2018, 12:37:04 AM »
Thanks Mario. I’ve sent you an email.

Christmas is coming up so it can wait until after the holidays.

Mario

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Re: Imatch Anywhere Home Plus upgrade
« Reply #11 on: December 24, 2018, 10:23:54 AM »
All sorted out!

Just a hickup in the new order processing. Plus editions are always special.

Dasym

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Re: Imatch Anywhere Home Plus upgrade
« Reply #12 on: December 24, 2018, 10:56:36 AM »
Thanks Mario. I see it there for download now.