Can't obtain the latest update through the IMatch Updater in v2025.3.2

[sybersitizen]

I tried three times and I only got an error message every time after clicking the Download button.



The final lines of the log file are copied below.

07.04 16:19:26+  500 [06E0] 05  M> >  0 CIMUpdateDownloader::CheckForUpdate  'V:\develop\IMatch5\src\IMatchNG\IMUpdateDownloader.cpp(52)'
07.04 16:19:26+    0 [06E0] 05  M>  <  0 CIMUpdateDownloader::CheckForUpdate
07.04 16:19:27+ 1047 [1454] 02  I> Update check completed with state 2.
07.04 16:19:31+ 3516 [21F4] 05  M> >  0 CIMUpdateDownloader::DownloadUpdateAsync  'V:\develop\IMatch5\src\IMatchNG\IMUpdateDownloader.cpp(300)'
07.04 16:19:31+  640 [21F4] 01  W> DownloadUpdateAsync: Failed to check for update: [80190194] 'Response status code does not indicate success: 404 ().'  'V:\develop\IMatch5\src\IMatchNG\IMUpdateDownloader.cpp(579)'
07.04 16:19:31+    0 [21F4] 00  I> DownloadUpdateAsync: Deleted downloaded file.
07.04 16:19:31+    0 [21F4] 05  M>  <  0 [640ms] CIMUpdateDownloader::DownloadUpdateAsync

I downloaded it from the Customer Portal instead.

[Mario]

Hm, strange.

I've just checked and it works here.404 means "not found".
Are your IMatch 2025 email address and license key correctly entered in Edit menu > Preferences > Application?

[sybersitizen]

That was it, yes. I changed the email address for my Photools account at some point and didn't update the one in IMatch.