Dump when displaying the properties of a favorite

frankdarwin · August 01, 2025, 02:56:47 PM

Hello,
When I look at the properties of a favorite (right-click on favorites, click on Properties...), attachment Favorites.jpg, the Configur window appears (attachment Configure.jpg).
After viewing the configuration, I closed the window by clicking on "Cancel."

After clicking on Cancel, IM closes with an error message and writes a dump.

The dump can be downloaded from the link

https://my.hidrive.com/lnk/abhwpfLSa

What is the problem?

Frank

mopperle · August 01, 2025, 02:59:37 PM

No jpg attachments?
Anyway, cant replicate your issue.

frankdarwin · August 01, 2025, 03:02:46 PM

I forgot the pictures. Sorry.
How can I attach them later?

Frank

mopperle · August 01, 2025, 03:12:42 PM

Edit you post or create a new post.

thrinn · August 01, 2025, 03:14:49 PM

Quote from: frankdarwin on August 01, 2025, 03:02:46 PMHow can I attach them later?

Just reply to this thread and attach.

Mario · August 01, 2025, 03:24:12 PM

This is not a DUMP file created by IMatch. Where does it come from?
I will not open this, it may contain malicious code.

The log file from that IMatch session would be helpful.
Which IMatch version are you using?
I assume that IMatch did not produce a DUMP file? See The Debug Dump File
In that case, the crash happened somewhere "outside" of IMatch.

Can you reproduce the problem? I mean, does the crash happen again when you repeat your steps?
I performed the same steps, but no crash. What kind of favorite? What did you do in the dialog while it was open (before pressing cancel). Anything I can try to reproduce this

To attach images to your post, use the"Click or drag files here to attach them" button that is visible under the post editor.
If you are using Quick Reply, you need to click on the Preview button once.

frankdarwin · August 01, 2025, 09:13:12 PM

Hello Mario,
I am using IM 2025.4.4.
When I click on "See The Debug Dump File," I find a note there stating that the report is saved under c:\temp\imatchdbg.. This is no longer correct! The current "Support Helper" message says that the report is saved under "c:\users\frank\..." (see Support Helper.jpg). This is misleading and should be updated in the help system.

The error is reproducible. It does not always occur, but every 3rd or 4th attempt.

As long as the dialog is open, I just look at it. I don't do anything else.

The favorite where the error occurs is related to the Renamer.

To answer your questions, I tried to reproduce the error. It occurred again.

You can find the new current report at the link
https://my.hidrive.com/lnk/IgKSYENSt

Have a nice weekend.
Relax and unwind!

Mario · **Today** at 10:21:20 AM

QuoteI find a note there stating that the report is saved under c:\temp\imatchdbg..

Where? I don't follow. The DUMP file is created in your TEMP folder and the name of the ZIP file created is shown in the dialog with instructions. Where do you see c:\temp\...? or find the note? In the help? In a dialog IMatch displays?

I have download the DUMP file, thanks.

The crash seems to happen in the 3rd party property grid IMatch uses everywhere.
What's puzzling is that the function call is made from uiautomationcore.dll, not IMatch itself. This DLL seems to have "hooked" itself into the IMatch process. This DLL is usually only used by software developers for doing automated testing and similar tasks. Do you use any developer tools for automated testing, or any assistive technologies? Sometimes this set of tools is used to remote control other applications. Do you do any of that?