Author Topic: Imatch anywhere application not opening on Windows 11  (Read 181 times)

nbagno

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Imatch anywhere application not opening on Windows 11
« on: April 15, 2022, 03:06:35 PM »
Just set up my Intel NUC on Windows 10 which during the installation had an option to download Windows 11 for installation later. Configured Imatch anywhere under windows 10 and it worked great. However, it's not after updating to Windows 11. Imatch runs fine, but Imatchanywhere just sits in the taskbar and won't open.

Edit. If I start the service manually, the service will run and I can connect to my database and view images on my devices. It just seems the application interface is not working on the NUC PC under W11.
« Last Edit: April 15, 2022, 03:20:07 PM by nbagno »

Mario

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Re: Imatch anywhere application not opening on Windows 11
« Reply #1 on: April 15, 2022, 04:09:51 PM »
Please always attach the log file created by the controller application and IMWS. Screen shots don't tell us much.
See the IMatch Anywhere Help for information about the log file and where to find it.
I run Windows 11 on all my computers, no problems running the IMatch Anywhere Controller application. Maybe Windows 11 messed something up during the migration. This happens quite often.
The log file should tell us more. A clean reboot may also help.

nbagno

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Re: Imatch anywhere application not opening on Windows 11
« Reply #2 on: April 15, 2022, 04:22:45 PM »
I was going to include the log file, but I can't find it. I also can't get to the help because I can't open Imatch anywhere to get to it. I also can't find help online, only faq's  :(

nbagno

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Re: Imatch anywhere application not opening on Windows 11
« Reply #3 on: April 15, 2022, 04:39:39 PM »
Ok, well it magically started working :-| I mean, I didn't change anything. Previously, I reinstalled, tried to start as Admin, reinstalled again, restarted a few times and it Webservice app would start. Now it does, go figure.

Mario

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Re: Imatch anywhere application not opening on Windows 11
« Reply #4 on: April 15, 2022, 05:14:20 PM »
All log files IMatch and IMatch Anywhere produce are written to the system's temp folder.
You can open it by typing %TEMP% into the Windows Explorer address bar.

The documentation for IMatch Anywhere is in the same folder as IMatch Anywhere, it's a set of HTML files.
Just double-click on the imwshelp.html file or use the link in the Windows START menu IMatch Anywhere creates during installation.