Author Topic: IMA stops working after change in virtual machine memory size  (Read 147 times)

Pawel

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IMA stops working after change in virtual machine memory size
« on: January 05, 2019, 05:14:45 PM »
IMA 2019.1.4 release of the TRIAL on Windows 10 inside Synology Virtual Machine Manager stops working after change in virtual machine memory size (from 1984 MB to 2 GB). The symptoms after change in memory size are as described in https://www.photools.com/community/index.php?topic=8672.0 only this time I cannot activate CALs - I get a message that the CALs are already activated. After returning to the original memory 1984 MB size IMA works again.

Is this a bug?

Mario

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Re: IMA stops working after change in virtual machine memory size
« Reply #1 on: January 05, 2019, 05:57:10 PM »
IMatch Anywhere uses several machine-dependent data items to identify the machine on which it was installed. If you change the configuration too much, the license manager will not recognize the machine anymore and require a reactivation. You can reactivate your CALs every 90 days.

Changing only the RAM is not sufficient to cause are-activation. At least some other hardware attribute has also changed.
I don't recommend installed IMA in a VM and then fiddling with the VM settings. This will, at some point, offset the license manager and the CAL will become void. This is for anti-theft and anti-piracy reasons.

Pawel

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Re: IMA stops working after change in virtual machine memory size
« Reply #2 on: January 07, 2019, 11:57:39 PM »
I am sure that memory size was the only parameter of the VM that I changed using Synology Virtual Machine Manager. I cannot guarantee that DSM (Synology's operating system) doesn't change something on it's own, however memory size was the only parameter I changed to make IMA work again.

As to the anti-piracy and anti-theft reasons for CAL activation - I fully understand that some kind of mechanism has to be deployed. I just wonder what is a recommended way to deal with a situation if, after installing IMA on a PC, be it physical or virtual machine, user has to upgrade hardware in the PC? Perform one change every 90 days - or maybe there is some way to process such changes through photools.com?

Mario

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Re: IMA stops working after change in virtual machine memory size
« Reply #3 on: January 08, 2019, 08:29:39 AM »
Changing memory size does not affect the activation. I've just checked in VPC and WMWare.
Which container/VM solution is used by your Sinology box and in which version?

A user can reactivate the CAL license every 90 days, up to two times.
In the rare situation where a user has to upgrade the hardware within 90 days after the last activation in a way that breaks the activation, he/she is free to contact me and explain the situation. I can then deactivate the CAL activation on the server. But this happened maybe 2 times in the past year.

A user installing IMA in a VM and then changing several relevant parameters that the activation breaks multiple times is rare.
I can assure you that users out there (not you) try to 'split' a single license for IMA to run on several computers by using multiple VMs. To save money at my expense.
« Last Edit: January 08, 2019, 08:53:43 AM by Mario »