Started by Mario, November 25, 2018, 01:42:04 PM
QuoteCurated here means that poor Mario is manually assigning keywords to each help page
Quote from: Aubrey on November 25, 2018, 08:43:06 PMSounds good... Not surprised that manually updating is sometimes required.
Quote from: Mario on November 25, 2018, 01:42:04 PMThis version also includes an improved search function and an update to the curated keyword index. Curated here means that poor Mario is manually assigning keywords to each help page, based on experience and the telemetry data gathered by the help ("what do users search for?").Note: Since the help is on-line and not blocked for robots, Google/Bing etc. also index it and makes the contents searchable.
Quote from: Mario on November 26, 2018, 09:19:59 AM@sinusI'm not exactly sure that I understand what you are trying to explain...some sort of indexing?The help system uses a full-text index (it indexes every word longer than 3 chars in every help page, uses stemming algorithms to deal with variants (cppy/copying, file/files, ...) and other modern technologies.In addition to this automatic index, I maintain a manually curated index which allows the help system to answer typical queries 'better' than a simple text search would. For example, when a user searches for the term "open file" this ensures that the first hit is File Management (open files in an external applications). Because this is, most likely, what users want.There are about 1,500 entries in this manual index currently. And I add new entries occasionally when looking at the search logs (what users actually did search for).
QuoteNote: Since the help is on-line and not blocked for robots, Google/Bing etc. also index it and makes the contents searchable.
QuoteThe built-in search function is quite adequate.