Author Topic: IMatch Anywhere doesn't start  (Read 173 times)

kai

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IMatch Anywhere doesn't start
« on: April 10, 2021, 04:54:26 PM »
Hi,

I'm trying the Trial Version of IMatch Anywhere but it doesn't start.
There's no IMatch running in parallel (made a copy of the database anyway).

I tried this on two different laptops and got the same error.

Kind regards
Kai

Mario

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Re: IMatch Anywhere doesn't start
« Reply #1 on: April 10, 2021, 06:42:30 PM »
Looks like the IMatch Anywhere WebService could not start and Windows returned an error code.
This is a very uncommon failure.

Try this:

Reboot your computer
Retry to start the service.

If it still fails, check the Windows Event Log for error messages related (in the "Admin" section). There should be additional information why Windows could not start the IMatch Anywhere WebService.

The 1063 is a generic error and can mean many things.
Is this a corporate PC with security policies in place?
Did you try to change the user under which the service runs?
Has the service been properly registered? When you open the service manager (START > services) it should be listed there.

kai

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Re: IMatch Anywhere doesn't start
« Reply #2 on: April 10, 2021, 07:50:51 PM »
Rebooting / Restarting didn't have any effect.
It's not a corporate PC but a private Laptop.

I tried it with a regular user and with an Adminstrator user.

The service is not listed in the services view (I guess the name begins with "IMatch").

The event viewer shows an error in the module ucrtbase.dll (see appended screenshots).

Best regards
Kai

Mario

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Re: IMatch Anywhere doesn't start
« Reply #3 on: April 10, 2021, 08:20:22 PM »
This is a system component which is part of Windows. Not sure why it should crash when the web service is loading.
Maybe just uninstall and install it again.
Did your virus checker maybe interfere or even remove some of the components required by IMWS?
Usually IMWS "just works". Problems are so rare, I don't have more than a dozen entries in the support knowledge base, after two years...

The service should look like this in the services list:


thrinn

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Re: IMatch Anywhere doesn't start
« Reply #4 on: April 10, 2021, 09:43:48 PM »
The service seems to run under a user "Besitzer" (the service log file is at c:\Users\Besitzer\...). But the database is located in an directory of user Kai. Is it possible that there is an access rights problem?
You could try to copy the database to some other (generic) folder just for checking.
Thorsten
Win 10 / 64, IMatch 2018, IMA

kai

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Re: IMatch Anywhere doesn't start
« Reply #5 on: April 11, 2021, 09:44:43 PM »
Moving the db to a generic directory like c:\temp_imatch_test\  didn't solve it.
But user "Besitzer" is an Administrator account anyway.