1. The log file is virtually empty. It only contains one entry.
This cannot be a real log file, or something on your machine is immediately stopping IMWS (Virus Checker, Group Policy etc.).
Ok so have noticed something strange that might explain the log file.
When I start the Imatch Webservice Controller the location of the Service Log file shows as C:\Users\danield\AppData\Local\Temp {the user danield is the logged on user} and when the service is started it changes to C:\Users\IMWS\AppData\Local\Temp {user IMWS is the local account created to run the service and access the files}
When I change the Default user in "configuration" This behavior doesn't change. I have attached screenshots and both log files (Screenshot IMWS_01 corresponds with IMATCH_WSC_LOG_01.txt and IMWS_02 corresponds with IMATCH_WEBSERVICE_LOG_02.TXT)
Virus is standard Defender and there are no group polices configured, its a standard Win10 install, not domained joined.
Did you try to open a browser on the same PC running IMWS? Does that work?
Yes, it works for the local computer, can browse, but obviously not connecting to the share, cause the admin messages keep confirming it timestamp of latest message matches the same time I log in.
2. Can you access the share from the PC running IMWS in IMatch?
In that case, the user running IMWS has no access to the resource or network at all.
But all this would be logged in the IMWS log file, but your log file contains only the first entry written shortly after the log file is opened. IMWS is doing nothing, not even starting up.
I think Im getting lost here. Who exactly is the user running IMWS? Is it the account launching the app? Is it the account running the Service Account? Or is it the "default user"?
Also a bit of info that may be useful. I originally installed the Trial version last year, originally when I installed the newer version I was unable to do anything with the Controller, after researching I was able to locate and make a copy of the json file to get things working. Some of the previous install perhaps inferred with the new install or something. Im happy to start over with a fresh install if it would help, but want to make sure I can do a clean uninstall of the currently installed version.