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IMatch Discussion Boards => General Discussion and Questions => Topic started by: cthomas on August 28, 2019, 10:38:10 PM

Title: When it's off-line
Post by: cthomas on August 28, 2019, 10:38:10 PM
When I get this message.  Does it mean I can still find it somewhere on my computer? Or not?   :(
Title: Re: When it's off-line
Post by: Mario on August 28, 2019, 11:48:06 PM
Do you mean a folder is off-line (yellow icon showing next to the folder) or a file is off-line (yellow icon showing in the file panel in the File Window)?

In principle, this means that IMatch cannot find the folder/file on your hard disk anymore.
This happens if you move, rename or delete a folder/file outside of IMatch. Did you do that?

See this help topic for more info: Off-line Folders and Files (https://www.photools.com/help/imatch/#offline-files.htm)
Title: Re: When it's off-line
Post by: cthomas on August 29, 2019, 03:18:38 AM
Quote from: Mario on August 28, 2019, 11:48:06 PM
Do you mean a folder is off-line (yellow icon showing next to the folder) or a file is off-line (yellow icon showing in the file panel in the File Window)?

In principle, this means that IMatch cannot find the folder/file on your hard disk anymore.
This happens if you move, rename or delete a folder/file outside of IMatch. Did you do that?

See this help topic for more info: Off-line Folders and Files (https://www.photools.com/help/imatch/#offline-files.htm)

This is what they look like. Where should this folder be located?

Title: Re: When it's off-line
Post by: sinus on August 29, 2019, 07:56:39 AM
Go to the file and Click Ctlr G

This brings you to the folder, where this file has been.

If the whole folder is gone, I do not know.

But the help, as Mario pointed out, should do, what it is for: help.  :D
Title: Re: When it's off-line
Post by: Mario on August 29, 2019, 08:41:43 AM
If the folder is off-line (also shows a yellow warning symbol next to the folder name):

1. Did you delete the folder (e.g. in Windows Explorer or another application)?
Then it's gone. You can right-click the folder name in IMatch's Media & Folders View and choose the "Remove from Database" command.

- or -

2. Did you move or rename the folder outside of IMatch?
In that case you must find the folder (e.g. in Windows Explorer).
When you have found it, right-click the folder name in IMatch and select "Relocate" from the context menu.
This allows you to tell IMatch the new name / location of the folder.

See: Relocate to Repair Off-line Disks, Folders and Files (https://www.photools.com/help/imatch/#offline-files.htm?dl=h-7)