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IMatch Discussion Boards => General Discussion and Questions => Topic started by: kiwilink on June 01, 2017, 01:33:07 AM

Title: How Do You Upgrade From 5.8.4 to 2017?
Post by: kiwilink on June 01, 2017, 01:33:07 AM
I am running 5.8.4 and it says at the bottom of the app a  newer version is available.  When I click on the "Update Available" in the lower bottom left it opens up "My Downloads" and says that 5.8.4 is outdated.  Where do I go to upgrade to 2017 and where do I get the 40% coupon for the upgrade?
Title: Re: How Do You Upgrade From 5.8.4 to 2017?
Post by: jch2103 on June 01, 2017, 03:15:48 AM
See https://www.photools.com/community/index.php?topic=6573.0
Go to https://www.photools.com/customer/ to upgrade. You'll need to log in with your customer number.
Title: Re: How Do You Upgrade From 5.8.4 to 2017?
Post by: kiwilink on June 01, 2017, 03:41:51 AM
Thanks!  I had already done this but I did not see anything related to the new 2017
Title: Re: How Do You Upgrade From 5.8.4 to 2017?
Post by: Mario on June 01, 2017, 09:19:44 AM
Did you download and install IMatch 2017 on your PC already?
Note that IMatch 2017 and IMatch 5 will be installed side-by-side.
Make sure you start IMatch 2017 and not IMatch 5 (you should have two icons with different names on your desktop).

For an overview of all new features in IMatch 2017, please see IMatch 2017 - What's New? (https://www.photools.com/imatch-2017-whats-new/)
Title: Re: How Do You Upgrade From 5.8.4 to 2017?
Post by: jeknepley on June 03, 2017, 02:05:58 PM
I give up. I purchased IM 2017, received a license key, and installed it on my PC (several times). After doing this, there is no sign of a second icon nor any other sign of 2017 other than the download .exe - even though the wizard indicates that it was successful.

Where have I gone wrong?
Title: Re: How Do You Upgrade From 5.8.4 to 2017?
Post by: jeknepley on June 03, 2017, 02:13:34 PM
Ignore my previous post. It appears there was a problem with the download.