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IMatch Discussion Boards => General Discussion and Questions => Topic started by: BanjoTom on January 20, 2016, 08:10:39 PM

Title: Crash when playing MOV videos in the Quick View panel - Large Debug Dump file
Post by: BanjoTom on January 20, 2016, 08:10:39 PM
I've repeatedly crashed IMatch (producing a zipped debug dump file of about 225 Mb) when viewing videos (MOV format) and trying to play them from the media controls that show at the bottom of the Quick Viewer panel.  I don't have the same problem with MP4 videos. 

How can I send such large zipped files to you to investigate?  Or is this already a known problem? Thanks!
Title: Re: Crash when playing MOV videos in the Quick View panel - Large Debug Dump file
Post by: Mario on January 20, 2016, 08:15:57 PM
This crash happens inside the Windows component itself. The Quick View Panel basically hosts this component as provided by Windows.
This component seems to get more unstable with each Windows version, or maybe is just allergetic to Apple MOV.
I cannot do anything about this, except disabling the player entirely.
Title: Re: Crash when playing MOV videos in the Quick View panel - Large Debug Dump file
Post by: BanjoTom on January 20, 2016, 08:24:19 PM
OK, thanks.  I can easily work around this problem . . .  I just had not encountered it before.