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IMatch Discussion Boards => General Discussion and Questions => Topic started by: voronwe on June 07, 2014, 10:31:07 PM

Title: Can not get upgrade after changing my e-mail-adress
Post by: voronwe on June 07, 2014, 10:31:07 PM
Hi

I tried today to buy the the upgrade and thought it would be a good idea at the same time to update my personal settings (because they were out of date).

Well, after changing my e-mail, I was registered to my new e-mail, but I do not see the Upgrade Button.
The only thing what I can see is that I bought and can download IMatch 3.6.0.118

Is this a bug or do I have to wait for a while until my e-mail-adress was confirmed?

Anyway, Congratulations for the final release - I hope to get it soon.
Title: Re: Can not get upgrade after changing my e-mail-adress
Post by: Mario on June 08, 2014, 08:07:24 AM
Please contact me via my support email.
Include your email and other address details so I can lookup your customer record.
The problem is that the voucher code is linked to your email, and when you change your email before using your voucher, you break that link. I need to map your email address manually to your voucher code again.
Title: Re: Can not get upgrade after changing my e-mail-adress
Post by: voronwe on June 08, 2014, 08:00:57 PM
Thanks to Mario for the fast support even on this hot day (or was it anyway too hot for being outside  8) ).

It is working now and I downloaded it a few minutes ago