photools.com Community

IMatch Discussion Boards => General Discussion and Questions => Topic started by: erichaas on June 09, 2017, 01:08:17 AM

Title: Malwarebytes False Alarm
Post by: erichaas on June 09, 2017, 01:08:17 AM
Malwarebytes has been flagging ExifTool as generic ransomware.  I tried setting an exclusion for ExifTool, but MB seems to be ignoring the exclusion. I submitted a support request to Malwarebytes, but so far I have only received a "Thanks for contacting us" email, which said, "IMPORTANT: We are currently experiencing delays in email responses due to high volume."

Title: Re: Malwarebytes False Alarm
Post by: Mario on June 09, 2017, 01:24:04 AM
Quote"IMPORTANT: We are currently experiencing delays in email responses due to high volume."

That's a standard phrase you get from most companies these days....
Title: Re: Malwarebytes False Alarm
Post by: erichaas on June 14, 2017, 06:00:25 PM
I finally heard back from Malwarebytes, and they claim the problem has now been fixed. I haven't had a chance to try it yet.
Title: Re: Malwarebytes False Alarm
Post by: Mario on June 14, 2017, 06:05:45 PM
Sounds good. I guess these companies get thousands of reports every day and just need time to wade through.
Since I have shipped six versions of IMatch in the past two weeks, all naturally with changes binaries, the problem may have gone away anyway. Or re-appear  ;)
Title: Re: Malwarebytes False Alarm
Post by: muranod on July 21, 2020, 04:48:59 AM
FYI, I just had this same flag pop up this evening, 7/20/2020. First time I've ever seen it.
Title: Re: Malwarebytes False Alarm
Post by: Mario on July 21, 2020, 08:23:17 AM
I test every release of IMatch on VirusTotal.com and I run four different virus checkers on my own computers.
Title: Re: Malwarebytes False Alarm
Post by: muranod on July 22, 2020, 05:53:47 PM
I had no doubt about that. When it happened, I thought something got infected post installation, so just to be sure, I let Malwarebytes quarantine and delete the offending file. Had to reinstall Imatch, but nothing was lost.
Title: Re: Malwarebytes False Alarm
Post by: Mario on July 22, 2020, 06:10:27 PM
As long as the digital certificate of the installer is valid (Windows will warn you otherwise) you have an unmodified copy of the installer. The installer and all DLLs and executables are signed.