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IMatch Discussion Boards => General Discussion and Questions => Topic started by: erichaas on June 03, 2020, 02:27:29 AM

Title: IMatch Closing Unexpectedly
Post by: erichaas on June 03, 2020, 02:27:29 AM
Several times today, IMatch closed on me unexpectedly. Every time, I was viewing an image in the viewer, and when I closed the viewer, IMatch just disappeared with no error messages. I have attached the log file.
Title: Re: IMatch Closing Unexpectedly
Post by: Mario on June 03, 2020, 09:06:21 AM
Did IMatch create a DUMP file? The Debug Dump File (https://www.photools.com/help/imatch/#im_dumpfile.htm)
Do you have an nVidea graphic card?
If this has not happened before, what has changed?
Title: Re: IMatch Closing Unexpectedly
Post by: erichaas on June 03, 2020, 03:30:38 PM
No, there was no dump file.

I have an AMD Radeon r7 250 series graphics card.

I haven't installed any new software or hardware recently, no changes that I'm aware of.
Title: Re: IMatch Closing Unexpectedly
Post by: Mario on June 03, 2020, 03:41:28 PM
The log file is not in debug mode and shows no warnings or errors. No DUMP file produced.
Problem appeared suddenly. Only one PC affected.
Nothing I can really do for you.

Last files processed were in the G:\Photos 2\Originals\2014\11\ folder.

I would check for virus checker issues.
Check the Windows event log for errors related to disk / storage / memory / CPU.