If you cannot log into photools.com or the Download Center
- Use copy/paste to transfer your user name and password from the share*it! registration email to the browser dialog
- Add www.photools.com and www.photoolsweb.com to your “Trusted Sites” when you work with Internet Explorer
- Make sure you allow the web site photools.com and photoolsweb.com to set session cookies (default setting in all browsers)
- Temporarily disable all kinds of personal firewalls and similar security software
- Clear the cache of your browser.
Problems with downloading from www.photools.com or the photools.com Download Center
- Clear the cache of your browser (Important!)
- Restart your browser
- If you have downloaded an incomplete file (“This is not a valid Win32 application”), delete the incomplete file on your disk before downloading again
- Temporarily disable your virus checker. Don’t forget to re-enable after the download has completed.
- If the download takes very long or never completes, check your firewall settings.
- Temporarily disable all kinds of download accelerators, personal firewalls and similar software
- Retry the download
- Add www.photools.com and www.photoolsweb.com to the “Trusted Sites” when you use Internet Explorer
Side note: photools.com is hosted on multiple high-end UNIX SUN Enterprise systems, with high-bandwidth connections into the entire Internet. Our servers are very reliable and continuously monitored.
Contact Us if this does not solve your problem.
4. Disable all background applications (especially Virus Checkers, Personal Firewalls, Web Checker, …)
5. Clear the cache of your browser (Important!)
If you have problems downloading IMatch from www.photools.com, try the following:
1. Clear the cache of your browser (Important!)
2. Restart your browser (!!!)
3. If you have downloaded an incomplete file (“This is not a valid Win32 application”), delete the incomplete file on your disk
4. Disable virus checking during the download
5. If you use a firewall, disable it or make sure that it does not
prevent you from downloading from www.photools.com
6. Retry the download
7. Add www.photools.com to the “Trusted Sites” in your browser.
Side note: photools.com is hosted on multiple high-end UNIX SUN Enterprise systems, with high-bandwidth connections into the entire Internet. Our servers are very reliable and continuously monitored.